Refund policy

Last updated: September 14, 2026

We want you to be happy with what you ordered. If you are not, here is how returns and refunds work at MyTapDom.

30-day returns

You can return most items within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition and in its original packaging, and you need your order number.

What can't be returned

For hygiene reasons we cannot accept returns of beauty, personal-care and pet-grooming items once they have been opened or used, unless they arrived damaged, defective or incorrect. Gift cards and clearance items are also final sale.

Damaged, defective or wrong item

If something arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, including shipping, and you will not be asked to pay return postage.

How to start a return

Email support@mytapdom.com with your order number and the reason for the return. We reply within 1 business day with the return address and instructions. Please do not send anything back before you hear from us, because our returns address is not the address the parcel came from.

Return shipping

Unless the item is damaged, defective or incorrect, you are responsible for return shipping. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds

Once we receive and inspect the return we will email you to confirm the refund. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank or card issuer. Original shipping charges are not refunded unless the return is our fault.

Exchanges

The fastest way to exchange is to return the item for a refund and place a new order.

Cancellations

Orders ship within 1 to 2 business days. If you need to cancel, email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under the policy above.

Contact

MyTapDom is operated by Eco-Logik Ventures Inc.
517 Richmond St. East, Suite 1021, Toronto, ON M5A 1R4, Canada
Email: support@mytapdom.com