Shipping policy
Last updated: September 14, 2026
Processing
Orders are processed and handed to the carrier within 1 to 2 business days (Monday to Friday, excluding Canadian holidays). You receive a shipping confirmation with a tracking number by email as soon as the parcel is on its way.
Delivery times
Most orders arrive within 7 to 14 days of the ship date. Typical windows by destination:
- Canada: 5 to 12 days
- United States: 5 to 11 days
- United Kingdom: 4 to 8 days
- Australia and New Zealand: 5 to 11 days
- European Union: 4 to 9 days
These are estimates. Carrier delays, customs checks and busy seasons can add a few days; if your parcel has not arrived 21 days after shipping, email us and we will chase it or replace it.
Shipping costs
Shipping is calculated at checkout based on your address. Canadian orders over $75 CAD ship free. Orders under that ship for $12 CAD standard or $20 CAD express.
Where we ship
We ship to Canada, the United States, the United Kingdom, Australia, New Zealand and the European Union. If your country is not offered at checkout we do not ship there yet.
Duties and taxes
Canadian orders include applicable sales tax at checkout. For orders outside Canada, any import duties or taxes charged by your country are the responsibility of the recipient unless they are shown and paid at checkout.
Where orders ship from
MyTapDom is a Canadian company. To keep prices low we ship many products directly from our supplier's fulfilment centres overseas, which is why delivery takes 7 to 14 days rather than 2 or 3. Parcels arrive in plain, unbranded packaging.
Address accuracy
Please double-check your address before you confirm the order. We cannot be responsible for parcels sent to an incorrect address, and parcels returned to us for an incomplete address may be subject to a reshipping fee.
Lost or stolen parcels
If tracking shows delivered but you do not have the parcel, check with neighbours and your building's mail area, then contact us within 7 days. We will open a claim with the carrier and work out a replacement or refund with you.
Questions
Email support@mytapdom.com.